Incoming items

Central Receiving and Mail Services (CRMS) receives, sorts, and provides secure transportation of mail and packages received by couriers and Canada Post.

Items are delivered to the recipient’s designated mail delivery location on campus.

  • CRMS is for university business only. Personal mail and packages that are not for UBC Okanagan should not be delivered to the university.
  • Students living on campus should receive mail and packages directly to their Residence Mailing Addresses. Visit the student housing website for more information.

How to address incoming items

All mail and packages must contain three pieces of information:
  • Full name of recipient name,
  • UBC, department, and
  • Building street address (Room numbers are not required)
    Kelowna, BC V1V 1V7

Format:                             Example:
Name                                  John H. Professor
UBCO Department           UBCO Faculty of Management
Street Address                  1137 Alumni Avenue
Kelowna, BC                      Kelowna, BC
V1V 1V7                              V1V 1V7

This information can be found in the UBC Directory

Campus Building Addresses

The common campus address ‘3333 University Way’ should not be used.

All buildings on the Okanagan campus have their own address.

Arts………………………………………………………………1147 Research Road
Arts and Sciences………………………………………….3187 University Way
Campus Administration ………………………………..1138 Alumni Avenue
Creative and Critical Studies…………………………..1148 Research Road
Daycare…………………………………………………………1262 Discovery Avenue
Engineering Design Lab………………………………….3317 University Way
Engineering, Management, and Education………1137 Alumni Avenue
Fipke Centre………………………………………………….3247 University Way
Geo Exchange ……………………………………………… 3348 University Way
Gym……………………………………………………………..3211 Athletics Court
Innovation Precinct 1…………………………………….1540 Innovation Drive
Innovation Precinct Annex 1…………………………..3505 Spectrum Court
Library……………………………………………………….. 3287 University Way
Office Modular 1…………………………………………..1157 Alumni Avenue
Office Modular 2…………………………………………..1161 Alumni Avenue
Plant Growth Facility………………………………….. 1250 Discovery Avenue
Reichwald Health Sciences Centre………………… 1088 Discovery Avenue
Science……………………………………………………….1177 Research Road
The Commons……………………………………………..3297 University Way
University Centre…………………………………………..3272 University Way
University House…………………………………………..1060 Diversity Place
Upper Campus Health ……………………………………1238 Discovery Avenue

Ensure successful delivery of your UBCO mail

Faculty and staff: Remember to update your campus address in key areas, platforms include:

  • Email signature
  • UBC directory
  • Workday
  • Any accounts with preferred vendors and suppliers

Sorting and points of delivery

All mail and packages received at Central Receiving are sorted, processed, and delivered within one business day to delivery points across campus.

CRMS maintains a database of labs and delivery points. Contact CRMS to set up a new location.

Delivery appointments will be made for any item requiring a signature from the recipient, such as perishable goods.

Urgent mail and packages for pick-up

If you need an item urgently, contact CRMS at 250-807-9105 or centralreceiving.ok@ubc.ca and we will notify you of its arrival. Otherwise, your item will be delivered on our next scheduled run to your area.

Large Incoming Shipments

Some shipments may require more than one person for delivery due to their size or weight. CRMS will contact you when the shipment has arrived to discuss delivery options.

Perishable Goods

Recipients will receive an email from CRMS software when an item has arrived; you must respond to confirm intentions to pick up or to request delivery. CRMS will arrange a delivery window for drop off.

Dangerous Goods

Recipients will receive an email from CRMS software when an item has arrived; CRMS will deliver the item to your designated delivery point. CRMS does not handle radioactive materials.